qualifications

contact us



   

Thank You for Your Interest in Contacting Us!

Since we get so many inquiries about our products and services, we have found that the best (most thorough and quickest) way to assist you is through e-mail where our goal is to respond within one business day. For placing orders, the quickest way is through our secure on-line shopping cart.

Would you be so kind as to respect the following recommendations for contacting us?

  • If you are a custom design client that we are already working with, you take the highest priority, send us an e-mail or leave us a phone message and we will get back to you ASAP.
  • If you have already placed an order and have changes or concerns about this order, send us a detailed e-mail or phone message and we will get back to you ASAP.
  • For others who are contemplating our products or services, while we love to hear about your site and ideas for a home, as well as to discuss our products and services, we must set some limitations in doing so due to the abundance of inquiries and the commitment to existing clients to get their work out on time. Please e-mail us first with your questions.
  • We do not provide phone consulting except by prior arrangement unless you are already a custom design client.
  • When you e-mail us, please remind us which of our products or services you have already purchased or received so that we know how familiar you are with certain subjects, a given plan, or with our Custom Services Questionnaire. You may include a phone number, best time to call, and time zone, but we cannot guarantee that all calls will be returned, as e-mail is our primary method of communication. (Note: If you have questions about a specific plan, we will recommend that you first order the Study Plan or Construction Review Set as they answer your questions most of the time.)
  • Please be specific with your questions, and if we have previously exchanged information, please remind us of that or include that content in your information to us.
  • Of course if we are already working with you on a custom design, you can contact us anytime!

For Questions About our Products and Services

The Sun-Inspired House: please visit our House Plan Book page.

Study Plans: please visit our Study Plans page.

Construction Review Sets: please visit our Construction Review Sets page (the price of Construction Review Sets can be deducted from future blueprint, CAD files, or erasable vellums orders).

Blueprints: please visit our Blueprints page. Visit our  shopping cart for current prices. Review the "description" for the particular house plan you are interested in (there is a description drop down box for each house plan on the main list of house plans). For design-related questions, please order and review the Study Plan first. For construction-related questions, please order and review the Construction Review Set first. If you still have questions prior to placing the blueprint order, e-mail us first with your questions, then if necessary we will call you.

Erasable Vellums or CAD: please visit our Erasable Vellums or CAD Files pages. Visit our  shopping cart for current prices. See the information above under Blueprints for design and construction questions. If you still have questions prior to placing the erasable vellum or CAD files, e-mail us first with your questions, then if necessary we will call you.

Custom Changes: please visit our Custom Services page. Request by e-mail and review our free Custom Changes Questionnaire and list of references with letters. If you still have questions, e-mail us first with your questions, then if necessary we will call you. (Due to our current work load, custom changes to pre-designed is not currently available.)

Custom Design: please visit our Custom Services page. Request by e-mail and review our Custom Design Questionnaire and list of references with letters. If you still have questions, e-mail us first with your questions, then if necessary we will call you. It is free if you have purchased our book.

Consulting: please visit our Custom Services page. If you still have questions, e-mail us first with your questions, then if necessary we will call you. Make a payment with our shopping cart or check prior to submitting your information to us for review.

Other Questions and Issues:

How to order online or with our order form: E-mail us

How to solve problems with placing orders: E-mail us

Questions about a specific plan: You may first ask by e-mail specific questions about a plan after you have ordered the Construction Review Set. We realize that the Construction Review Sets do not yet include the Custom Energy Recommendations that come with blueprint and CAD file orders and that you may therefore have some concerns. We usually will answer a quick question by e-mail, but in-depth review falls under our fee based Consulting and Review services which is the first stage of Custom Changes.

Can you explain xyz to me? We get many of these inquiries. While we can appreciate the fact that you may be trying to learn more about passive solar in general, our business is designed to provide consulting to our clients. We wrote The Sun-Inspired House because of the abundance of inquiries. You may e-mail or write to us with questions, but we cannot guarantee a response. If your questions are consulting in nature, we will point this out and set a limit on information provided. Please refer to our book The Sun-Inspired House, the FAQ web pages, or more information links.

Web site problems or items that are unclear. We certainly want to hear about problems you encounter with our web site or shopping cart. E-mail us first with your comments, then if necessary we will call you.

Customer Service about blueprints, erasable vellums, and CAD files previously ordered:

E-mail us with the following information: your name, approx. date of purchase, house plan name, what you purchased, and specific questions you would like answered. (While we do reserve the right to limit the amount of customer service unless you have previously paid for that as part of our services, we do want to help you obtain a well-built home. We are especially willing to assist you with any clarifications your builder may need regarding our plans and specs.)

Phone calls:

Sorry, but we are just not staffed for phone consulting. Many of the questions and concerns are so detailed that I have to first review them and, especially during our busy spring and summer period, I can only do this about once a day since constant interruptions cause errors in design and plan preparation.

If you are more comfortable placing an order by phone, you are free to call in your credit cards order at 251-341-0509, but note that since we often telecommute, there may not be anyone in the office and you may get an answering machine. Our schedule changes daily, but as a rule our office hours are 8-4:00 Central time.

Thank you for your interest and understanding,

Debra Coleman, AIA Architect

Sun Plans Inc.
18250 Tanner Road
Citronelle, AL 36522 USA

Click here for our email address.

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All Rights Reserved. This material may not be reproduced or redistributed
without prior written permission. Please contact us for permission to
use or modify our designs and information. Thanks!