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Since we get so many inquiries about our products and services, we have found
that the best (most thorough and quickest) way to assist you is through e-mail
where our goal is to respond within one business day. For placing orders, the
quickest way is through our secure
on-line shopping cart. 
- If you are a custom design client that we are already working with, you
take the highest priority, send us an e-mail or leave us a phone message and
we will get back to you ASAP.
- If you have already placed an order and have changes or concerns about this
order, send us a detailed e-mail or phone message and we will get back to
you ASAP.
- For others who are contemplating our products or services, while we love
to hear about your site and ideas for a home, as well as to discuss our products
and services, we must set some limitations in doing so due to the abundance
of inquiries and the commitment to existing clients to get their work out
on time. Please e-mail us first with your questions.
- We do not provide phone consulting except by prior arrangement unless you
are already a custom design client.
- When you e-mail us, please remind us which of our products or services you
have already purchased or received so that we know how familiar you are with
certain subjects, a given plan, or with our Custom Services Questionnaire.
You may include a phone number, best time to call, and time zone, but we cannot
guarantee that all calls will be returned, as e-mail is our primary method
of communication. (Note: If you have questions about a specific plan, we will
recommend that you first order the Study Plan or Construction Review Set as
they answer your questions most of the time.)
- Please be specific with your questions, and if we have previously exchanged
information, please remind us of that or include that content in your information
to us.
- Of course if we are already working with you on a custom design, you can
contact us anytime!
The Sun-Inspired House: please visit our House
Plan Book page.
Study
Plans: please visit our
Study Plans page. Construction Review Sets: please visit our
Construction
Review Sets page (the price of Construction Review Sets can be deducted from
future blueprint, CAD files, or erasable vellums orders).
Blueprints: please visit our
Blueprints page. Visit our shopping
cart for current prices. Review the "description" for the particular
house plan you are interested in (there is a description drop down box for
each house plan on the main list of house plans).
For design-related questions, please order and review the Study Plan first.
For construction-related questions, please order and review the Construction
Review Set first. If you still have questions prior to placing the blueprint
order, e-mail us first with your questions,
then if necessary we will call you.
Erasable Vellums or CAD: please visit our Erasable
Vellums or CAD Files pages. Visit our shopping
cart for current prices. See the information above under Blueprints for
design and construction questions. If you still have questions prior to placing
the erasable vellum or CAD files, e-mail
us first with your questions, then if necessary we will call you.
Custom Changes: please visit our Custom
Services page. Request by e-mail
and review our free Custom Changes Questionnaire and list of references with
letters. If you still have questions, e-mail
us first with your questions, then if necessary we will call you. (Due
to our current work load, custom changes to pre-designed is not currently
available.)
Custom Design: please visit our Custom
Services page. Request by e-mail
and review our Custom Design Questionnaire and list of references with letters.
If you still have questions, e-mail
us first with your questions, then if necessary we will call you. It is
free if you have purchased our book.
Consulting: please visit our Custom
Services page. If you still have questions, e-mail
us first with your questions, then if necessary we will call you. Make
a payment with our shopping cart or check prior to submitting your information
to us for review.
How to order online or with our order form: E-mail
us
How to solve problems with placing orders: E-mail
us
Questions about a specific plan: You may first ask by e-mail specific
questions about a plan after you have ordered the Construction Review Set.
We realize that the Construction Review Sets do not yet include the Custom
Energy Recommendations that come with blueprint and CAD file orders and that
you may therefore have some concerns. We usually will answer a quick question
by e-mail, but in-depth review falls under our fee based Consulting and Review
services which is the first stage of Custom Changes.
Can you explain xyz to me? We get many of these inquiries. While we
can appreciate the fact that you may be trying to learn more about passive
solar in general, our business is designed to provide consulting to our clients.
We wrote The Sun-Inspired House because of the abundance of inquiries. You
may e-mail or write to us with
questions, but we cannot guarantee a response. If your questions are consulting
in nature, we will point this out and set a limit on information provided.
Please refer to our book The Sun-Inspired House, the FAQ web pages, or more
information links.
Web site problems or items that are unclear. We certainly want to
hear about problems you encounter with our web site or shopping cart. E-mail
us first with your comments, then if necessary we will call you.
E-mail us with the following
information: your name, approx. date of purchase, house plan name, what you
purchased, and specific questions you would like answered. (While we do reserve
the right to limit the amount of customer service unless you have previously
paid for that as part of our services, we do want to help you obtain a well-built
home. We are especially willing to assist you with any clarifications your
builder may need regarding our plans and specs.)
Sorry, but we are just not staffed for phone consulting. Many of the questions
and concerns are so detailed that I have to first review them and, especially
during our busy spring and summer period, I can only do this about once a
day since constant interruptions cause errors in design and plan preparation.
If you are more comfortable placing an order by phone, you are free to call
in your credit cards order at 251-341-0509, but note that since we often telecommute,
there may not be anyone in the office and you may get an answering machine.
Our schedule changes daily, but as a rule our office hours are 8-4:00 Central
time.
 Thank
you for your interest and understanding,
Debra Coleman, AIA Architect
Sun
Plans Inc.
18250 Tanner Road
Citronelle, AL 36522 USA
Click here for our email address.
The contents of this site are copyright © 2002-2008 Sun Plans Inc.
All Rights Reserved. This material may not be reproduced or redistributed
without prior written permission. Please contact us for permission to
use or modify our designs and information. Thanks!
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