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Ordering Information: Shipping, Upgrades, and Credits
In this Section, you will find:
  1. Funds Accepted
  2. How to Order
  3. Shipping by Postal Mail
  4. Delivery by Email
  5. Credit for Previous Purchases
  6. Returns & Exchanges
  7. Order Cancellation
1) Funds & Orders Accepted
  • We accept MasterCard and Visa, and checks or money orders in US dollars payable to Sun Plans Inc.
  • See Specials for payment by check where discounts can be given.
  • We ship only to addresses in the United States or Canada.
  • We prepare Custom Energy Specs only for building sites in the United States and Canada.
We reserve the right to refuse or cancel orders and services where unreasonable requests are made or expected, or where we are uncomfortable with the method of payment.
2) How to Order
There are several ways to order our house plan products and services. 
  • The least expensive method for orders over $100 is by US mail with a check since we allow for a discount.  Contact us for the mailing address to send your check. Be sure to include a note as to what you are ordering, where you will be building, a shipping address, email address and phone number.
  • By phone, customers can call 251-341-0509 to pay by credit card if they are uncomfortable using the Shopping Cart.  (Since customer service is not trained in detailed architectural consulting, technical questions about our products and services are best answered via Consulting or Contact Us for simple questions.)
3) Shipping by Postal Mail
  • Shipping is included in the price shipped to locations in the U.S. except Construction Print orders to Alaska.
  • Study Plans and Review Sets to Canada require additional $10 payment per the Online Store. See below for Construction Print orders to Canada. (Canadian Customs may charge additional fees of their own.) PDF orders have no additional fees.
  • Study Plans and Review Sets are normally shipped out within one business day via USPS Priority mail (3-5 day average in the US) and airmail (5-10 days to Canada).
  • Construction Prints which include the Custom Energy Specs prepared by the architect, are normally completed within 5 business days. They are then sent by UPS Ground with tracking information.
  • CAD Files are normally sent by email, but can be sent instead on a CD via USPS Priority Mail if specifically requested and if $100 is added via the custom payment link.
  • Construction Print orders to Canada and Alaska, please add $75 per the Online Store. The customer is responsible for any Customs Charges due upon delivery.
  • Shipping by UPS is only available for Construction Prints - not for Study Plans or Review Sets.
4) Delivery by Email
  • The E-book, Study Plans, Review Sets and Construction Prints can now be sent as PDF Files through email INSTEAD OF through US mail/UPS. Charges for each PDF File service can be found through the Secure Online Store under the Upgrade to PDF File section. The PDF Files of the E-book, Study Plans and Review Sets are normally emailed within one business day. Construction Prints take up to 5 days to allow for the Custom Energy Specs and possible updating of drawings if the house plan has not been sold in the last year or two.

  • If the PDF version is desired to be sent by email IN ADDITION to the printed set, please add the additional fee listed below through the Custom Payment Link at the SAME time that you are placing the order.
    - Study Plan - $20
    - Review Set - $50
    - Construction Prints - $200
  • CAD Files which include PDF files (and associated documents) are typically sent by email attachments instead of by surface mail, but still allow the 5 business days for the creation of Custom Energy Specs and CAD File prepping.
  • Some email services such as Hotmail or AOL may have problems receiving larger attachments, so please check prior to ordering as some PDF and CAD files can be as large as 5MB. It is then possible to send the files by another electronic service.
  • Note that orders received during nights, weekends, holidays and occasional vacation time may not be sent until the next business day.
5) Credits for previous orders of Book, Study Plans, Review Sets 
Please see Discounts and Savings for how to receive credit for past orders from Sun Plans.
6) Return & Exchange Policy
  • Our products may not be returned, nor do we give refunds since copyrighted works can be traced or copied. At our discretion, and depending upon how much time we have put into the order, we may allow a partial credit on another plan.
  • If for some reason you are not able to build the home from Construction Prints or CAD Files previously purchased, ask about the possibility of a substantial discount on Construction Prints or CAD files for another Sun Plans design.
  • If you would like to change to a different Study Plan or Review Set, we do not give discounts on the second (or more) set, but can credit both orders into a future order for Construction Prints or CAD Files.
7) Order Cancellation and Changes Policy
  • In the event that you make an ordering mistake, please email or phone us ASAP. We may then credit the amount paid less the credit card processing fee and our time spent in any services. If a similarly priced item is ordered instead, there may be no additional charges.
  • If an order placed with a credit card is desired to be cancelled prior to receiving, we may credit the cost less the amount of services that may already have been spent in preparing the order, but with a minimum 10% return fee charged to cover the credit card fee that Sun Plans is charged for EACH of the order placement and order cancellation by the credit card company.
  • Cancellations must be made by the end of the day in which the order was placed, and only if we have not already mailed out the order.
  • Cancellations for orders not yet shipped may be subject to a fee if services on the order have begun.
For other general business policies, please Contact Us. Thank you very much for your interest in Sun Plans!