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Ordering Information: Shipping, Upgrades and Credits
 
In this Section, you will find:
  1. Funds Accepted
  2. How to Order
  3. Shipping by Postal Mail
  4. Delivery by Email
  5. Credit for Previous Purchases
  6. Returns & Exchanges
  7. Order Cancellation
1) Funds & Orders Accepted
  • We accept MasterCard and Visa, and checks or money orders in US dollars payable to Sun Plans Inc.
  • We ship only to addresses in the United States or Canada.
  • We prepare Custom Energy Specs only for building sites in the United States and Canada.
We reserve the right to refuse or cancel orders and services where unreasonable requests are made or expected, or where we are uncomfortable with the method of payment.
 
2) How to Order
 
There are several ways to order our house plan products and services. 
OR
  • Mail in your order form by using including your charge card info, check or money order to the address at the bottom of About Us.
OR
  • By phone, customers can call 251-341-0509 to pay by credit card (Since customer service is not trained in detailed architectural consulting, technical questions about our products and services are best answered via Contact Us.)
3) Shipping by Postal Mail
  • Shipping is included in the price of all items shipped to locations in the U.S. except Construction Print orders to Alaska.
  • Books, Study Plans and Review Sets to Canada require additional $10 payment per the Online Store. Customs charges may be due upon receipt.
  • Books, Study Plans and Review Sets are normally shipped out within one business day via USPS Priority mail (3-5 day average in the US) and airmail (5-10 days to Canada).
  • Construction Prints which include the Custom Energy Specs prepared by the architect, are normally completed within 5 business days. They are then sent by UPS Ground with tracking information.
  • CAD Files that are normally sent by email can be sent via USPS Priority Mail if specifically requested. Please add $100 via the custom payment link.
  • Construction Print orders to Canada and Alaska, please add $75 per the Online Store. Customer is also responsible for any Customs Charges due upon delivery.
  • For overnight UPS shipping of Construction Prints, please add $100 via the custom payment link. (For Canada, this is in addition to the Construction Print shipping), but note that our Custom Energy Specs preparation still includes up to 5 business days. (If you need them quicker, please contact us to first and note that an additional overtime/expedited fee may apply.)
  • Shipping by UPS is only available for Construction Print orders - not for books, Study Plans or Review Sets.
4) Delivery by Email
  • Study Plans, Review Sets and Construction Prints can now be sent as PDF Files through email INSTEAD OF through US mail/UPS. Charges for each PDF File service can be found through the Secure Online Store under the Upgrade to PDF File section. The PDF Files of Study Plans and Review Sets are normally emailed within one business day. Construction Prints take up to 5 days to allow for the Custom Energy Specs and possible updating of drawings if the house plan has not been sold in the last year or two.

  • If the PDF version is desired to be sent by email IN ADDITION to the printed set, please add the additional fee listed below through the Custom Payment Link at the SAME time that you are placing the order.
    - Study Plan - $15
    - Review Set - $25
    - Construction Prints - $100
  • CAD Files which include PDF files (and associated documents) are typically sent by email attachments instead of by surface mail, but still allow the 5 business days for the creation of Custom Energy Specs and CAD File prepping.
  • Some email services such as Hotmail may have problems receiving larger attachments, so please check prior to ordering as some PDF and CAD files can be as large as 5MB. It is then possible to send the files by another electronic service.
  • Note that orders received  during nights, weekends, holidays and occasional vacation time may not be sent until the next business day.
5) Credits for previous orders of Books, Study Plans, Review Sets 
 
Please see Discounts and Savings for how to receive credit for past orders from Sun Plans.
 
6) Return & Exchange Policy
  • Our products may not be returned, nor do we give refunds since copyrighted works can be traced or copied. At our discretion, and depending upon how much time we have put into the order, we may allow a partial credit on another plan.
  • If for some reason you are not able to build the home from Construction Prints or CAD Files previously purchased, ask about the possibility of a substantial discount on Construction Prints or CAD files for another Sun Plans design.
  • If you would like to change to a different Study Plan or Review Set, we do not give discounts on the second (or more) set, but can credit both orders into a future order for Construction Prints or CAD Files.
7) Order Cancellation and Changes Policy
  • In the event that you make an ordering mistake, please email or phone us ASAP. We may then credit the amount paid less the credit card processing fee and our time spent in any services. If a similarly priced item is ordered instead, there may be no additional charges.
  • Cancellations must be made by the end of the day in which the order was placed, and only if we have not already mailed out the order.
  • Cancellations for orders not yet shipped may be subject to a fee if services on the order have begun.
For other general business policies, please Contact Us. Thank you very much for your interest in Sun Plans!