Ordering Information: Shipping, Upgrades, and Credits
In this Section, you will find:
-
Funds Accepted
-
How to Order
-
Shipping by Postal Mail
-
Delivery by Email
-
Credit for Previous Purchases
-
Returns & Exchanges
-
Order Cancellation
1) Funds & Orders Accepted
- Prices stated are in US dollars.
- We accept MasterCard, Visa, Discover and American Express through the shopping cart.
- We accept PayPal funds through the shopping cart.
- We accept checks or money orders in US dollars payable to Sun Plans Inc.(Please email Sun Plans for pre-approval prior to sending any checks. Bank clearance may be needed prior to sending the plans or providing the services.)
- We accept payments to orders07@sunplans.com via Zelle that is associated with many bank electronic systems although the order will not be sent until the funds have cleared. In this case, first email us as to exactly what you are ordering. See each house plan page for prices.
- We ship printed orders only to addresses in the United States. (PDF orders can be emailed elsewhere.)
Sun Plans reserves the right to refuse or cancel orders and services where unreasonable requests are made or expected, or where the method of payment is questionable.
2) How to Order
There are several ways to order our house plan products and services.
-
Online, for the quickest, most secure way. See links throughout the web site such as those for each House Plan and the Services page.
-
By phone for those who don't have internet connection of their own. Leave a phone message at 251-341-0509 that you would like to place an order. We can call you back within one business day to accept your credit card number. (Since customer service is not for architectural consulting, technical questions about products and services are best answered via Contact Us.)
-
By US mail, for those who are not in a hurry and reside in the United States. Contact us for the mailing address to send the check. Be sure to include a note as to what is being ordered, where the home will be built (for Construction Print or CAD orders), a street shipping address (for Construction Prints that are delivered by UPS), email address and phone number.
3) Shipping by Postal Mail
-
Study Plan and Review Set shipping is included to the U.S.
-
Study Plans and Review Sets are normally shipped out within one business day via USPS Priority mail (3-5 day average in the US) or UPS.
-
Construction Print shipping is included to locations in the continental U.S.
-
Construction Prints which include the Custom Energy Specs prepared by the architect, are normally completed within 5 business days. They are then sent by UPS Ground with tracking information and require a street address. Large print shipping is not possible to Post Office Box addresses since UPS is used. (3-7 days typical)
- Construction Print orders to other locations are an additional charge. The customer is responsible for any Customs Charges due upon delivery.
- Shipping by UPS for Study Plans or Review Sets incurs an additional charge unless waived by Sun Plans.
- CAD Files are sent by email.
4) Delivery by Email
-
The E-book, Study Plans, Review Sets and Construction Prints can be sent as PDF Files through email or PAPER to addresses in the United States. (UPS for Construction Prints only.) Chose PDF instead of PAPER when ordering.
- The E-book is sent via a link (typically within one business day) to get the PDF files via Drop Box.
-
PDF Files of the E-book, Study Plans and Review Sets are normally emailed within one business day. Construction Prints take up to 5 business days to allow for the Custom Energy Specs and possible updating of drawings.
- If the PDF version is desired to be sent by email IN ADDITION to the PAPER set, please choose BOTH in the shopping cart for each house plan. Shipping only to addresses in the United States. The additional fees for both are:
- Study Plan - $20
- Review Set - $50
- Construction Prints - $200
-
CAD Files which include PDF files are typically sent by email attachments instead of by surface mail, but still allow the 5 business days for the creation of Custom Energy Specs and CAD File prepping.
- Check email spam folders since some PDF orders end up there.
-
Some email services such as Hotmail or AOL have had problems receiving larger attachments, so please check policies on files sizes allowed prior to ordering. Some PDF and CAD files can be as large as 5MB. Sun Plans can then arrange to send by another electronic method.
-
Orders received during nights, weekends, holidays and vacation time may not be sent until the next business day.
5) Credits for Previous Purchases
- When Construction Prints or CAD Files are placed, previous purchases of books, Study Plans and Review Sets from Sun Plans can be credited to the order.
- They can even be credited if the customer orders a completely different Sun Plan design.
- Sun Plans will credit or refund the amount after the order is placed. (With each order, past history can be checked based on the email address used and the name, but an email reminder from the customer is appreciated as well especially if a spouse or partner made the initial order.)
6) Return & Exchange Policy
- Drawings may not be returned, nor are refunds given since drawings may have been copied. At Sun Plans discretion, and depending upon how much time has been put into the order, a partial credit on another house plan or service may be allowed.
- If for some reason the home is not built from the Construction Prints or CAD Files, a possibility of a discount on Construction Prints or CAD files for another Sun Plans design can be considered.
- It is not allowed to exchange a Study Plan or Review Set for another design, however, both orders can be credited to a future order for Construction Prints or CAD Files. (Some exclusions may apply.)
7) Order Cancellation and Changes Policy
- In the event that a mistake is made in ordering, reply to the order email or phone (leave a voice message) ASAP.
- Cancellations must be made by the end of the day in which the order was placed, and only if the order has not yet been sent. A 10% credit card and processing fee applies plus fees for any services provided in processing the order.
For other general business policies, please Contact Us.