Ordering Information: Shipping, Upgrades, and Credits
In this Section, you will find:
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Funds Accepted
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How to Order
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Shipping by Postal Mail
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Delivery by Email
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Credit for Previous Purchases
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Returns & Exchanges
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Order Cancellation
1) Funds & Orders Accepted
- Prices stated are in US dollars.
- We accept MasterCard, Visa, Discover and American Express through the shopping cart.
- We accept PayPal funds through the shopping cart.
- We accept checks or money orders in US dollars payable to Sun Plans Inc.
- We ship only to addresses in the United States or Canada.
Sun Plans reserves the right to refuse or cancel orders and services where unreasonable requests are made or expected, or where the method of payment is questionable.
2) How to Order
There are several ways to order our house plan products and services.
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Online, for the quickest, most secure way. See links throughout the web site such as those for each House Plan and the Services page.
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By phone, within one business day, for those who don't have secure internet connection of their own. Leave a phone message 251-341-0509 that you would like to place an order and we canl call you back to accept your credit card number. (Since customer service is not trained in detailed architectural consulting, technical questions about products and services are best answered via Contact Us.) Typical customer service hours are business days 12-4 CST.
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By US mail, for those who are not in a hurry. Contact us for the mailing address to send the check. Be sure to include a note as to what is being ordered, where the home will be built (for Construction Print or CAD orders), a street shipping address (for Construction Prints that are delivered by UPS), email address and phone number.
3) Shipping by Postal Mail
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Study Plan and Review Set shipping is included to the U.S. and Canada.
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Study Plan and Review Set are normally shipped out within one business day via USPS Priority mail (3-5 day average in the US and 5-10 days to Canada).
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Construction Print shipping is included to locations in the continental U.S.
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Construction Prints which include the Custom Energy Specs prepared by the architect, are normally completed within 5 business days. They are then sent by UPS Ground with tracking information and require a street address. Large print shipping is not possible to Post Office Box addresses since UPS is used. (3-7 days typical)
- Construction Print orders to Canada and Alaska require an additional $75. This will be invoiced separately. The customer is responsible for any Canadian Customs Charges due upon delivery.
- Shipping by UPS is only available for Construction Prints - not for Study Plans or Review Sets.
- CAD Files are sent by email.
4) Delivery by Email
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The E-book, Study Plans, Review Sets and Construction Prints can be sent as PDF Files through email or PAPER through US mail. (UPS for Construction Prints only.) Chose PDF instead of PAPER when ordering.
- The E-book is sent via a link (typically within one business day) to get the PDF files via Drop Box.
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PDF Files of the E-book, Study Plans and Review Sets are normally emailed within one business day. Construction Prints take up to 5 business days to allow for the Custom Energy Specs and possible updating of drawings.
- If the PDF version is desired to be sent by email IN ADDITION to the PAPER set, please choose BOTH in the shopping cart for each house plan. The additional fees for both are:
- Study Plan - $20
- Review Set - $50
- Construction Prints - $200
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CAD Files which include PDF files are typically sent by email attachments instead of by surface mail, but still allow the 5 business days for the creation of Custom Energy Specs and CAD File prepping.
- Check your email spam folder since some PDF orders end up there.
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Some email services such as Hotmail or AOL have had problems receiving larger attachments, so please check policies on files sizes allowed prior to ordering. Some PDF and CAD files can be as large as 5MB. Sun Plans can then arrange to send by another electronic method.
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Orders received during nights, weekends, holidays and vacation time may not be sent until the next business day.
5) Credits for Previous Purchases
- When Construction Prints or CAD Files are placed, previous purchases of books, Study Plans and Review Sets from Sun Plans can be credited to the order.
- They can even be deducted if the customer orders a completely different Sun Plan.
- Sun Plans will credit or refund the amount after the order is placed. (With each order, past history is checked based on the email address used and the name.)
6) Return & Exchange Policy
- Drawings may not be returned, nor are refunds given since drawings may have been copied. At Sun Plans discretion, and depending upon how much time has been put into the order, a partial credit on another house plan or service may be allowed.
- If for some reason the home is not built from the Construction Prints or CAD Files, a possibility of a discount on Construction Prints or CAD files for another Sun Plans design can be considered.
- It is not allowed to exchange a Study Plan or Review Set for another design, however, both orders can be credited to a future order for Construction Prints or CAD Files. (Some exclusions may apply.)
7) Order Cancellation and Changes Policy
- In the event that a mistake is made in ordering, reply to the order email or phone ASAP.
- Cancellations must be made by the end of the day in which the order was placed, and only if the order has not yet been sent. 10% credit card and processing fee apply plus fees for any services provided in processing the order.
For other general business policies, please Contact Us.