Ordering Information: Shipping, Upgrades, and Credits
In this Section, you will find:
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Funds Accepted
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How to Order
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Shipping by Postal Mail
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Delivery by Email
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Credit for Previous Purchases
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Returns & Exchanges
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Order Cancellation
Orders received during nights, weekends, holidays, and vacation time may not be sent until the next business day. Extended holiday times and vacation times may not be posted here and occasionally may delay orders. For concerns, please Contact Us prior to placing the order.
1) Funds & Orders Accepted
- Prices stated are in US dollars.
- We accept MasterCard, Visa, Discover, and American Express through the shopping cart which uses PayPal.
- We accept other PayPal funds through the shopping cart. We may occasionally provide a custom amount that can be paid via that site as well. Contact Us for custom amounts due if a recent invoice or email has not been provided.
- Contact us for questions related to additional payment options.
- We ship printed orders only to addresses in the United States. (PDF orders can be emailed elsewhere.)
- We prepare Custom Energy Specs only for locations of construction in the U.S.
Sun Plans reserves the right to refuse or cancel orders and services where unreasonable requests are made or expected, or where the method of payment is questionable.
2) How to Order
There are several ways to order our house plan products and services.
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Online, for the quickest, most secure way. See links throughout the website such as:
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The House Plan page for our eBook
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The individual designs on the House Plan list for Study Plans, Review Sets, Construction Prints, and CAD Files
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The Services page for consulting
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Contact Us for any special requests
3) Shipping by Postal Mail
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Study Plan and Review Set shipping cost is included to the U.S.
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Study Plans and Review Sets are normally shipped out within one business day via USPS Priority mail (3-5 day average in the US)
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Construction Prints can be shipped to locations in the continental U.S.
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Construction Prints which include the Custom Energy Specs (for locations in the U.S.) prepared by the architect, are normally completed within 5 business days. They are then sent by UPS Ground with tracking information and require a street address. Large print shipping is not possible to Post Office Box addresses since UPS is used. (allow 3-7 additional days typical for shipping)
- Construction Print orders to other locations are an additional charge. The customer is responsible for any Customs Charges due upon delivery.
- Shipping by UPS for Study Plans or Review Sets incurs an additional charge
- CAD Files are sent by email.
4) Delivery by Email
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The E-book, Study Plans, Review Sets, and Construction Prints can be sent as PDF Files through email or PAPER to addresses in the United States. (UPS for Construction Prints only.) Choose PDF instead of PAPER when ordering.
- The E-book is sent via a link (typically within one business day) to get the PDF files via Drop Box.
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PDF Files of the E-book, Study Plans and Review Sets are normally emailed within one business day. Construction Prints take up to 5 business days to allow for the Custom Energy Specs and possible updating of drawings.
- If the PDF version is desired to be sent by email IN ADDITION to the PAPER set, please choose BOTH in the shopping cart for each house plan. Shipping only to addresses in the United States. The additional fees for both are:
- Study Plan - $20
- Review Set - $50
- Construction Prints - $200 -
CAD Files which include PDF files are typically sent by email attachments instead of by surface mail, but still, allow 5 business days for the creation of Custom Energy Specs and CAD File prepping.
- Check email spam folders since some PDF orders end up there.
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Some email services such as Hotmail or AOL have had problems receiving larger attachments, so please check policies on file sizes allowed before ordering. Some PDF and CAD files can be as large as 5MB. Sun Plans can then arrange to send by another electronic method.
5) Credits for Previous Purchases
- When Construction Prints or CAD Files are placed, previous purchases of books, Study Plans, and Review Sets from Sun Plans can be credited to the order. (There are exceptions. For example, if the customer required an excessive amount of consulting before placing the order, or if an estimate for changes has been provided, but declined.)
- Past purchases can even be credited if the customer orders a completely different Sun Plan design.
- Sun Plans will credit or refund the amount after the order is placed. (With each order, history can be checked based on the email address used and the name, but an email reminder from the customer is appreciated as well especially if a spouse or partner made the initial order or a different email address was used.)
- Consulting Services are not deducted from Construction Print and CAD File orders, nor are other purchases deducted from consulting payments.
6) Return & Exchange Policy
- Drawings may not be returned, nor are refunds given since drawings may have been copied. At Sun Plans discretion, and depending upon how much time has been put into the order, a partial credit on another house plan or service may be allowed.
- If for some reason the home is not built from the Construction Prints or CAD Files ordered, a possibility of a discount on Construction Prints or CAD files for another Sun Plans design can be considered.
- It is not allowed to exchange a Study Plan or Review Set for another design, however, both orders can be credited to a future order for Construction Prints or CAD Files. (Some exclusions may apply.)
7) Order Cancellation and Changes Policy
- If a mistake is made in ordering, reply to the order email ASAP.
- Cancellations must be made by the end of the day in which the order was placed, and only if the order has not yet been sent. A 10% credit card and processing fee apply plus fees for any services provided in processing the order.