Ordering Information: Shipping, Upgrades, and Credits
In this Section, you will find:
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Funds Accepted
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How to Order
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Shipping by Postal Mail
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Delivery by Email
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Credit for Previous Purchases
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Returns & Exchanges
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Order Cancellation
Orders received during nights, weekends, holidays, and vacation time may not be sent until the next business day. Extended holiday times and vacation times may not be posted here and occasionally may delay orders. For concerns, please Contact Us prior to placing the order.
We are out of the office for SOLAR 2026 until Oct 26. Order processing may be delayed before then. Thanks for your patience.
1) Funds & Orders Accepted
- Prices stated are in US dollars.
- We accept MasterCard, Visa, Discover, and American Express through the shopping cart, which uses PayPal, which requires a US address.
- We accept other PayPal funds through the shopping cart. We may occasionally provide a custom amount that can be paid via that site as well. Contact Us for custom amounts that can also be paid through PayPal.
- Contact us for questions related to additional payment options.
- We prepare Custom Energy Specs for locations of construction in the U.S.
Sun Plans reserves the right to refuse or cancel orders and services where unreasonable requests are made or expected, or where the method of payment is questionable.
2) How to Order
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For The Sun-Inspired House eBook, use the PURCHASE button on the Book page.
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For Study Plans, Review Sets, Construction PDFs, and CAD Files, use the PRICING AND BUY-IT-NOW button from each house design page. (House Plan List page.)
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For Services, use the PURCHASE button on the services page to purchase a single four-hour block of consulting.
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For Custom Services for Creating and Adapting designs, use the payment methods in invoices, which allows for payment via credit card via PayPal, Zelle (only with advance notice), or bank-to-bank wires.
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Contact Us for any special requests
3) Shipping by Postal Mail
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With the ease of self-printing even for 11x17 and larger drawings from local printers, and to avoid shipping costs, Sun Plans only coordinates and ships printed drawings on special request.
4) Delivery by Email and Electronic Methods
- The E-book is sent via a link (typically within one business day) to get the PDF files via Dropbox. If you have a Dropbox account, please use that email address when ordering.
- PDF Files of the Study Plans and Review Sets are normally emailed within one business day.
- PDF and CAD File orders of Construction Prints take up to 5 business days to allow for the Custom Energy Specs and possible updating of drawings.
- Check email spam folders since some PDF orders end up there.
- Some email services such as Hotmail or AOL have had problems receiving larger attachments, so please check policies on file sizes allowed before ordering. Some PDF and CAD files can be as large as 5MB. Sun Plans can then arrange to send by another electronic method.
5) Credits for Previous Purchases
- When Construction Print PDF or CAD Files are placed, previous purchases of books, Study Plans, and Review Sets from Sun Plans can be credited to the order. (There are exceptions. For example, if the customer required an excessive amount of consulting before placing the order.)
- Past purchases can even be credited if the customer orders a completely different Sun Plan design.
- Sun Plans will credit or refund the amount after the order is placed. (With each order, history can be checked based on the email address used and the name, but an email reminder from the customer is appreciated as well, especially if a spouse or partner made the initial order or a different email address was used.)
- Consulting Services are not deducted from Construction Print PDF and CAD File orders, nor are other purchases deducted from consulting payments.
6) Return & Exchange Policy
- PDF drawings may not be returned, nor are refunds given. At Sun Plans discretion, and depending upon how much time has been put into the order, a partial credit on another house plan or service may be allowed.
- If the home is not built from the Construction Prints PDFs or CAD Files ordered, a possibility of a discount on another Sun Plans design can be considered if the initial purchase was not that long ago.
- It is not allowed to exchange a Study Plan or Review Set for another design; however, both orders can be credited to a future order for Construction Print PDFs or CAD Files. (Some exclusions may apply.)
7) Order Cancellation and Changes Policy
- If a mistake is made in ordering, reply to the order email ASAP.
- Cancellations without penalty must be made ASAP after the order was placed, and only if the order has not yet been sent. A credit card and processing fee applies, plus fees for any services provided in processing the order.